Alone DT Privacy Policy — How We Handle Your Personal Data on alonedt.bet

Introduction

This Privacy Policy describes how alone dt (operating through alonedt.bet) collects, uses, stores, and protects the personal data of players and visitors. It applies to all interactions with the alone dt platform — account registration, deposits, gameplay, withdrawals, and any communication with the support team.

alone dt has written this policy to be direct and informative. The goal is not to produce a document so long and complicated that no one reads it — the goal is to give you a genuine understanding of what happens with your data when you use alone dt. If you have any questions after reading, the support team is available 24 hours a day to answer them.

By registering and using alone dt, you acknowledge that you have read this Privacy Policy. If you do not agree with how alone dt processes personal data as described here, you should not use the platform.

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Section 1
Who We Are and How to Reach Us

alone dt is an online gaming platform operating at alonedt.bet, serving players across Pakistan. For the purposes of this Privacy Policy, alone dt is the data controller — meaning alone dt determines the purposes and means of processing your personal data.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach alone dt at:

• Email: support@alonedt.bet
• Live chat: Available on alonedt.bet 24 hours a day, 7 days a week

Data rights requests submitted via email are acknowledged within 5 business days and resolved within 30 days of receipt.

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Section 2
Personal Data Alone DT Collects

alone dt collects the following categories of personal data from players:

alone dt does not collect sensitive personal data such as biometric information, health data, religious beliefs, or political opinions. CNIC documents are used solely for identity verification and are not analysed beyond confirming the identity information provided at registration.

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Section 3
How Alone DT Collects Your Data

alone dt collects personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings, you provide data directly to alone dt.
• Automatically through platform use: When you access alonedt.bet, alone dt's systems automatically record technical data such as your IP address, device type, and session information. This happens for all visitors to the site, not just registered players.
• From payment processors: When you make a deposit or withdrawal, alone dt receives confirmation data from the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card issuer. This includes transaction reference numbers and confirmation statuses. alone dt does not receive your full payment credentials from these processors.
• From identity verification services: alone dt uses a third-party identity verification service to confirm the authenticity of CNIC documents submitted during the verification process. This service provides alone dt with a verification result — pass or fail — and the data processed is governed by that service's own data handling agreement with alone dt.

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Section 4
Why Alone DT Uses Your Personal Data

alone dt uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, maintain your account settings, and communicate with you about your account status.
• Payment processing: To process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard in Pakistani Rupees.
• Identity verification: To confirm that you are who you say you are before processing your first withdrawal — a legal requirement under anti-money-laundering regulations.
• Game operation and record-keeping: To maintain accurate records of your gaming activity, which are necessary for dispute resolution, account history, and responsible gaming monitoring.
• Security and fraud prevention: To detect and prevent unauthorised account access, payment fraud, money laundering, and other prohibited activities on the alone dt platform.
• Responsible gaming: To monitor play patterns for signs of problematic behaviour and to administer any responsible gaming limits, cooling-off periods, or self-exclusions you have requested on your account.
• Legal compliance: To comply with applicable financial crime regulations, anti-money-laundering obligations, and any lawful requests from regulatory authorities.
• Customer support: To respond to your queries, resolve disputes, and maintain records of communications for quality and compliance purposes.
• Platform improvement: To analyse how the alone dt platform is used — at an aggregated, anonymised level — and identify areas for technical improvement.
• Marketing (where consented): To send promotional communications, bonus offers, and platform updates to players who have opted in to marketing at registration or via account settings. alone dt does not send marketing communications to players who have not consented.

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Section 5
Legal Basis for Processing

alone dt processes personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process payments, and provide gaming services — the core functions of the alone dt platform.
• Legal obligation: Processing required to comply with anti-money-laundering regulations, identity verification requirements, and any lawful regulatory demand.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where alone dt's interests in maintaining a safe platform do not override your data protection rights.
• Consent: Processing for marketing communications, which alone dt only undertakes where you have given explicit consent. Consent can be withdrawn at any time.

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Section 6
Who Alone DT Shares Your Data With

alone dt shares personal data with third parties only where strictly necessary and in the following limited circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT partner banks, and Visa/Mastercard processing networks receive the transaction data required to process your deposits and withdrawals. These processors operate under their own privacy policies and are bound by financial services data protection obligations.
• Identity verification providers: alone dt uses a certified identity verification service to authenticate CNIC documents during the player verification process. This provider processes your identity document on alone dt's behalf and is contractually prohibited from using your data for any other purpose.
• Regulatory authorities: alone dt is obligated to report certain suspicious transaction patterns to relevant financial crime authorities under applicable regulations. Such disclosures are made only where legally required and alone dt is typically prohibited from notifying the account holder when such a disclosure is made.
• Technology infrastructure providers: alone dt uses third-party providers for hosting, security monitoring, and platform infrastructure. These providers access data only to provide technical services to alone dt and are bound by strict data processing agreements.

alone dt does not share your data with: advertisers, data brokers, social media platforms, marketing analytics companies, or any commercial third party that would use your data for its own purposes. The alone dt platform does not embed third-party advertising technologies that track your behaviour across websites.

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Section 7
Cookies and Session Tracking

alone dt uses cookies and similar session tracking technologies on alonedt.bet. These fall into the following categories:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit, security tokens, and load balancing cookies. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings, responsible gaming display preferences, and last-visited game. These improve your experience but are not essential for platform operation.
• Analytics cookies: alone dt uses anonymised analytics to understand how players use the platform — which pages are most visited, where players encounter friction in the deposit flow, and similar technical usage patterns. This data is processed in aggregated, anonymised form and is not linked to individual player identities.

alone dt does not use advertising or retargeting cookies. There are no third-party tracking pixels or advertising SDK integrations on alonedt.bet.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in to your alone dt account. Blocking functional or analytics cookies will not affect your ability to use the platform's core features.

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Section 8
How Long Alone DT Keeps Your Data

alone dt retains personal data for the following periods:

• Account data: Retained for the lifetime of your account plus five years after account closure. This retention period is required by financial regulations for anti-money-laundering compliance.
• Transaction records: Deposit, withdrawal, and gaming transaction records are retained for seven years from the date of the transaction, consistent with standard financial record-keeping requirements.
• Identity verification documents: CNIC images and verification results are retained for five years after your last transaction on alone dt.
• Support communications: Live chat transcripts and email correspondence are retained for three years from the date of the communication.
• Technical logs: IP addresses and session logs are retained for 12 months for security and fraud investigation purposes.
• Marketing consent records: Records of marketing consent are retained for as long as your account is active plus one year, to demonstrate compliance with consent requirements.

When the applicable retention period expires, alone dt deletes or anonymises the relevant data. Data that has been anonymised (meaning it can no longer be linked to an individual) may be retained indefinitely for statistical and platform improvement purposes.

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Section 9
How Alone DT Protects Your Data

alone dt implements the following security measures to protect personal data held on the platform:

• Transmission encryption: All data transmitted between your device and alonedt.bet is encrypted using TLS (Transport Layer Security) with 256-bit encryption — the same standard used by Pakistani commercial banks.
• At-rest encryption: Personal data stored in alone dt's databases is encrypted at rest. This includes identity documents, financial data, and account credentials.
• Access controls: Access to player data within alone dt's systems is restricted on a need-to-know basis. Only staff members whose job function requires access to specific data categories are granted that access, and all access is logged.
• Payment tokenisation: Payment card details are tokenised by alone dt's payment processor. alone dt stores only the token — a meaningless reference that cannot be used to make a transaction without alone dt's authorisation — never the underlying card number or CVV.
• Account security: Player accounts are protected by password authentication. alone dt recommends using a unique, strong password for your account and not sharing it with anyone. alone dt staff will never ask for your password.
• Regular security reviews: alone dt's technical infrastructure is subject to regular security reviews and vulnerability assessments.

Despite these measures, no online platform can guarantee absolute security against all possible threats. alone dt commits to notifying affected players promptly in the event of a data breach that could affect their rights or interests.

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Section 10
Your Data Rights

As an alone dt player, you have the following rights regarding your personal data. To exercise any of these rights, contact alone dt via email at support@alonedt.bet or via live chat. alone dt will respond within 30 days.

alone dt will not charge a fee for exercising any of these rights, and exercising a data right will not affect the quality of service alone dt provides to your account. If alone dt is unable to fulfil a rights request in full due to legal obligations, it will explain the limitation clearly.

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Section 11
Children's Privacy — Strictly 18 and Over

alone dt is strictly an adult platform. No person under the age of 18 is permitted to register or use alonedt.bet under any circumstances. alone dt does not knowingly collect personal data from minors.

If alone dt discovers that a registered account belongs to a person under 18, the account will be immediately suspended, all gaming activity will be voided, and any balance will be withheld pending legal review. The matter will be investigated in accordance with alone dt's minor protection policy.

If you believe a minor has registered on alone dt, please contact support immediately at support@alonedt.bet. alone dt treats reports of this kind as urgent and will investigate within 24 hours.

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Section 12
Changes to This Privacy Policy

alone dt reviews this Privacy Policy periodically and updates it when necessary to reflect changes in how the platform operates, changes in the payment methods or technical providers used, or changes in applicable legal requirements.

When alone dt makes material changes to this policy — changes that significantly affect how your data is used or your rights under this policy — alone dt will notify registered players via the email address associated with their account before the change takes effect. The updated policy will be published on this page with a revised effective date.

For non-material changes — such as clarifications of existing language or minor corrections — alone dt will update the policy without direct notification but will update the effective date at the top of this page. It is your responsibility to review this policy periodically. Continued use of alone dt after a change to this policy constitutes acceptance of the updated version.

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Section 13
How to Contact Alone DT About Privacy

For any privacy-related question, concern, or rights request, you can contact alone dt's support team through the following channels:

• Email: support@alonedt.bet — for formal privacy requests, data subject access requests, and written complaints. Responses within 5 business days, resolutions within 30 days.
• Live chat: Available on alonedt.bet 24/7 — for general privacy questions, quick clarifications, and non-urgent matters. Average response time under 3 minutes.

alone dt takes privacy complaints seriously. If you raise a privacy concern and are not satisfied with alone dt's response, you have the right to pursue a complaint through applicable legal channels available to you as a consumer in Pakistan.

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